We can only accept applications from candidates who already have the right to live and work in the UK at the time of their application.

The Role

The Desktop Support Analyst will be the main point of contact for Dealogic’s internal user population, supporting the staff on a variety of desktop support initiatives.

Support and Maintenance

  • Support and prioritise Incidents and Requests from end users experiencing problems with hardware, software, networking, telecommunication, audio-visual and other IT technologies
  • Use IT Service Management tool to monitor, respond and escalate user requests
  • Support & troubleshoot Windows and Apple operating systems including Windows 7/10, OS X
  • Create and maintain Active Directory and Exchange email accounts
  • Provide support for mobile devices including iOS, Android and Windows phones
  • Support Printers, scanners and other multi-function devices
  • Perform moves, adds and changes on telephone system
  • Create and deploy desktop images per company standard via SCCM 2012
  • Create and deploy desktop software packages per company standard via SCCM 2012
  • Assist with maintaining asset inventory tracking and licensing information
  • Liaise with 3rd party vendors
  • Work as part of a global dynamic team
  • Support Skype client and Skype Room Systems (Skype for Business)

Installations

  • Perform hardware and software installation and updates

Training and Knowledge

  • Train and transfer knowledge to the team
  • Provide input to projects, processes and procedures

IT projects and Objectives

  • Complete individually set projects and objectives
  • Assist with team set and global set projects and objectives

About You

The position holder will have strong technical and analytical skills, demonstrated knowledge of the use of technology, as well as strong interpersonal skills in dealing with a wide range of users with varying levels of computer familiarity.

Skills & Experience

Education/Qualification

  • Bachelor’s degree in Information Systems or IT related discipline or equivalent
  • Microsoft Technical Associate (MTA) (desirable)
  • ITIL v3 Foundation qualification or experience working in an ITIL influenced environment (desirable)

Languages

  • Excellent standard of spoken and written English

Character

  • Strong work ethic
  • Excellent customer services
  • Proven ability to prioritise and reprioritise work due to changing business/client requirements
  • Ability to work under pressure and often to conflicting demands
  • Ability to manage multiple tasks concurrently
  • Strong problem solving and analytical skills
  • Excellent communication skills with experience of dealing with stakeholders at all levels throughout the business
  • Collaborative approach and strong relationship building skills
  • Show initiative in completing tasks. Choosing the best avenue to get the job done to the highest quality

Practical Experience

  • Proven experience of desktop support
  • Detailed knowledge of computer concepts, PC and MFP hardware, and software troubleshooting
  • Strong knowledge and understanding of Windows operating systems including Windows 7/10
  • Prior working knowledge of Microsoft applications, including Office Suite
  • Active Directory administration experience
  • Remote user support
  • Mobile device management(desirable)
  • Exposure to PC virtualisation technologies (desirable)
  • Office 365 administration (desirable)
  • SCCM 2012 Administration (desirable)
  • LANDesk Service Desk experience (desirable)
  • Windows OS deployments (desirable)

Apply now

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  • Accepted file types: doc, docx, pdf, txt, odt.